Simply put, ProTel saves you time and money without compromising the service vital to your customers and clients.
We strive to be reliable, courteous and professional at all times. Our call center team receives direct training in system functions, proper phone etiquette, critical decision-making skills, professionalism and tactfulness. We perform scenario sessions and mock calls to ensure our workers provide the most excellent customer service out there.
Many of our agents have more than a decade of experience in the industry, and our knowledgeable supervisors and lead agents work in a team environment to ensure standards are maintained across the board.
Besides convenience and customer service, ProTel offers a huge advantage in terms of security. We use a system that not only operates on efficient and up-to-date technology, but also keeps information secure and is HIPAA and HL7 standards compliant.