People who take your
business personally.
A professional call center in Pearl, Mississippi that puts customer service first — available 24 hours a day, 7 days a week, since 1998. Serving the Jackson metro, the rest of Mississippi, and all 50 U.S. states.
Proposal within 1 business day · Live within 3 business days
We make the difference.
ProTel was started because we believe there is a great need for a professional call center service — one that puts customer service first. We strive to be a knowledgeable and professional extension of your office, available 24 hours a day, 7 days a week. Our agents are well trained and understand that we should represent your office as well as your in-house staff.
We take great pride in providing quality customer service — not quality in terms of simply meeting a basic standard, but quality best described as "the result of care." We are more than an answering service, more than a vendor: we are a partner in servicing your clients with the same quality and values you strive to provide.
Today that same philosophy powers our newest services: an AI receptionist and hybrid AI-to-agent coverage, built on the protocols we've refined for over two decades.
Founded 1998
Karen Roberts founded ProTel in Pearl, Mississippi, to build a company that wasn't just another answering service.
Three principles
Excellent customer service, immediacy, and organization — the foundation ProTel has grown on for 25+ years.
A true extension
We aren't just a call center — we're a professional extension of your office, 24 hours a day, seven days a week.
"The result of care."
We know that we represent you to customers, clients and others, and we strive to live up to a great partnership with your company. Everything we do is the result of care. Let us show you how.
The people behind the partnership.
Reach our leadership team at 601-939-0990 / 877-939-0990.
Never let a call go unanswered again.
Personal service from people — and technology — that take your business personally.
Proposal within 1 business day · Live within 3 business days of signup