Support for your company,
at the level you need.
Live agents, an AI receptionist, or a hybrid of both — plus dispatch, scheduling, and order entry. Based in Pearl, Mississippi, ProTel scales from solo practices to hospital systems across the state and all 50 U.S. states.
Proposal within 1 business day · Live within 3 business days
Never be out of touch.
Regardless of the time of day, day of the week or week of the year, we are fully staffed with trained agents to meet your needs. You dictate how emergency calls are handled — relay to a mobile phone, page, fax, email, text message, or other options.
- Be a 24/7/365 business without adding headcount
- No calling in to check on things while on vacation — no missed after-hours calls
- No need to staff your office phones for holidays
- We handle your calls as if we are your office
Every call answered on the first ring — by AI.
A natural-voice AI agent, built on the same protocols our live agents train on, that greets callers in your name, answers common questions, schedules appointments, and takes messages — 24/7, with unlimited simultaneous capacity.
- Zero hold time, even during call spikes
- The most affordable path to true 24/7 coverage
- Transparent: the AI identifies itself, and your protocol governs every flow
AI speed. Human judgment.
One seamless call.
AI answers instantly and handles routine calls; the moment a caller asks for a person, a topic turns sensitive, or urgency spikes, the call transfers warm to a live ProTel agent — context included, so callers never repeat themselves.
- Best of both models — most clients' sweet spot
- Lower cost per routine call than all-live coverage
- Sensitive call types can route straight to humans, always
Manage call volume with our virtual receptionists.
We receive all incoming calls, schedule or change appointments, and set up new client or patient information. Depending on your needs, we transfer callers who need your staff directly, or take a message and email it.
- Not staffing and managing call traffic saves you time and money
- We handle all HR related to receptionist staffing, training, and quality assurance
- Flexible options that adapt to any office — small business or medical system
Manage orders efficiently.
Depending on your need, we can receive orders generated through media advertising or input orders through programs on your website — with friendly customer-service support on every call.
- Phone orders for products and services stay organized and on track
- Your staff gains time to develop new salable items and grow the business
Never let a call go unanswered again.
Personal service from people — and technology — that take your business personally.
Proposal within 1 business day · Live within 3 business days of signup