Frequently asked questions.
Straight answers about Mississippi and nationwide coverage, contracts, setup, and how we work with your phones.
Do you provide services nationwide?
Yes. ProTel provides 24/7 answering services in all 50 U.S. states from our on-site call center in Pearl, Mississippi.
Where is ProTel located?
ProTel, Inc. is located at 1048 Centre Pointe Blvd, Pearl, MS 39208, in the Jackson, Mississippi metro. All agents work on-site.
Do you serve all of Mississippi?
Yes. We answer for businesses across Mississippi — including Jackson, Pearl, Madison, Ridgeland, Flowood, Brandon, Gulfport, Biloxi, Hattiesburg, Tupelo, Meridian, Southaven, Oxford, and surrounding communities — as well as nationwide.
Are your agents in the United States?
Yes. Every ProTel agent works on-site at our Pearl, Mississippi office. We do not employ remote agents and we do not transfer calls overseas.
How long is the contract?
1 year contract with a 6 month minimum.
Do you offer toll-free numbers to rent?
Yes. Toll-free numbers are available to rent for a monthly fee plus the cost of usage on the line.
Are all your agents centrally located at your ProTel office?
Yes, which allows us a better opportunity to help ensure quality performance of our employees.
Can you send me a list of your pricing/rates?
We prefer to speak with you directly to thoroughly assess your call center needs and build a proposal that is catered to your company’s specific needs.
How long will it take to set up services?
On average, once we receive the signed contract and account information needed for programming, we are ready for you to forward within 3 business days.
Can I manage my messages and on-call schedule online?
Yes. We provide a secure and unique login that allows you access to our online portal where you can manage your call schedule and view, print, or email your messages.
Do you provide call forwarding?
Call forwarding is a feature offered through your phone provider. In order to forward one of your business lines to us, you will need call forwarding on that line. Our sales officer can assist you with that process.
What if I don’t have a designated line yet?
We can issue you a line and answer it 24/7 as a virtual receptionist. There will be a monthly fee for the rental/advertising of that line.
Do you have pagers we can rent or buy?
No.
Can I change my rate plan without a penalty fee?
Yes. You are in a contract for service with us. However, we can adjust your rate plan per your request and after review of your account without a penalty charge.
What if I need a unique service that isn’t listed?
Do not hesitate to contact us. Our strategy officer will meet with you to discuss your need and see how ProTel can assist you.
Never let a call go unanswered again.
Personal service from people — and technology — that take your business personally.
Proposal within 1 business day · Live within 3 business days of signup