Honest pricing, built
around your call volume.
Answering services bill by usage — per call or per minute — so your price depends on volume, hours covered, and coverage model. ProTel builds a custom proposal for every Mississippi and nationwide account and returns it within one business day.
Proposal within 1 business day · Live within 3 business days
You pay for coverage,
not for overhead.
1. Tell us your volume & needs
A short call with our team covers your call volume, hours you need covered, and what agents should do on each call.
2. Proposal in 1 business day
You get a plan catered to your company — coverage model (live, AI, or hybrid), services, and a rate sized to your volume.
3. Scale without penalties
Volume grows or shrinks? Your rate plan adjusts on request after an account review — with no penalty fee. Contracts are 1 year with a 6-month minimum.
Live agents, AI, or the best of both.
ProTel is one of the few answering services offering every coverage model — from 100% human to full AI to a hybrid that escalates seamlessly from AI to a real agent.
100% Live Agents
Every call answered by a trained ProTel agent at our Mississippi call center.
- The human touch, every call
- Complex & sensitive calls handled with care
- Trusted since 1998
AI + Live Agent
AI answers instantly and handles routine calls; anything nuanced escalates to a real agent mid-call.
- Zero hold time, ever
- Human judgment when it matters
- Lower cost per routine call
AI Receptionist
A natural-voice AI agent that answers, schedules, and takes messages around the clock.
- Answers on the first ring
- Unlimited simultaneous calls
- Most affordable 24/7 coverage
Compare it to the alternative
A full-time receptionist
Salary, benefits, training, sick days, turnover — and they still only cover 40 of the week's 168 hours.
Voicemail
The majority of callers who reach voicemail simply hang up and dial a competitor. Voicemail is free the way a leaky roof is free.
ProTel
All 168 hours covered, every call answered in your name, for a predictable monthly rate — usually a fraction of one salary.
Pricing questions, answered
How much does an answering service cost?
Answering services typically bill by usage — per minute or per call — with monthly plans that commonly range from under a hundred dollars for low-volume coverage to several hundred dollars for high-volume, 24/7 accounts. ProTel quotes each account individually so you only pay for the coverage you actually need.
Why doesn't ProTel publish a rate sheet?
Because two businesses with the 'same' plan rarely have the same needs. We prefer to speak with you directly to thoroughly assess your call center needs and build a proposal catered to your company — delivered within one business day.
Can I change my rate plan later?
Yes. We can adjust your rate plan per your request, after a review of your account, without a penalty charge — so your plan scales with your call volume.
How long is the contract?
A 1-year contract with a 6-month minimum.
Are there extra fees I should know about?
Optional add-ons are priced transparently: toll-free numbers are available to rent for a monthly fee plus line usage, and if you don't have a business line yet we can issue one and answer it as your virtual receptionist for a monthly rental fee.
Which coverage model is most affordable?
Our full AI receptionist is the most affordable 24/7 coverage. Hybrid AI + live agent typically costs less than all-live coverage because AI absorbs routine calls, while 100% live agents remains the premium, high-touch option.
Never let a call go unanswered again.
Personal service from people — and technology — that take your business personally.
Proposal within 1 business day · Live within 3 business days of signup