HIPAA-compliant on-call
messaging — as easy as a text.
TASLinQ delivers coded on-call messages via standard SMS. ProTel uses it so providers get the alert, confirm receipt, and call back from a masked office number.
Proposal within 1 business day · Live within 3 business days
Secure messaging without the friction.
HIPAA-compliant communication that feels like sending a text — because for most providers, it literally is a text.
HIPAA compliant
Secure SMS with automatic message expiration and access controls — built for clinical on-call workflows, not consumer chat apps.
No app required
On-call providers receive messages as regular SMS texts. No download, install, or training — they use the phone they already have.
Passkey login
Secure access with Face ID, fingerprint, or passkeys — no passwords to remember or reset for admin tools.
Masked caller ID
Providers call patients back while displaying your office number, so personal cell numbers stay private.
Confirm receipt instantly
Know who read the message and when — without a follow-up phone call to confirm the page went through.
Full audit trail
Track complete message history — who received it, when they read it, and every action taken — for compliance and accountability.
More than a one-way page.
Shared on-call visibility
See who's read a shared on-call message and when — no more wondering if the provider got it.
Automatic expiration
Messages expire automatically so sensitive information does not linger past its useful life.
Presence & notes
Providers can update availability and add notes on a message, keeping context in one traceable thread.
SMS for providers.
Depth for teams that need it.
Providers receive alerts as standard texts. Admin tools add schedule views, team messaging, and operator controls when your account needs more.
Internal team messaging
Real-time chat between on-call teammates with read status and reactions — when enabled for your account.
On-call schedule access
Providers view their on-call schedule alongside messages in one place — always know when they're up next.
Operator controls
Account admins provision recipients, manage schedules, and review message history from one place.
Native Startel integration routes messages via SMS so every provider gets the alert. ProTel is a long-time Startel shop — see our associations and medical answering pages for how on-call dispatch fits together.
TASLinQ alongside ProTel answering
| Need | How ProTel + TASLinQ help |
|---|---|
| Urgent patient call after hours | Live agents triage per your protocol, then send a coded TASLinQ message to the on-call provider |
| Confirm the page was seen | Read receipts show who opened the message and when — without a callback chase |
| Provider privacy | Masked caller ID lets them call patients back showing your office number |
| Shared coverage nights | Shared on-call visibility so the right person on the list knows the message is theirs |
| Compliance | HIPAA-conscious SMS, automatic expiration, and a full audit trail |
| Optional deeper tooling | Team chat, schedule view, and admin provisioning when you want them |
TASLinQ FAQs
What is TASLinQ?
TASLinQ is HIPAA-compliant on-call messaging for telephone answering service workflows. ProTel uses it to deliver coded messages to on-call providers via standard SMS.
How do providers receive messages?
As regular SMS texts on the phone they already use — no download or special training required.
How does masked caller ID work?
When a provider calls a patient back from a TASLinQ message, the call can display your office number instead of the provider's personal cell — protecting their privacy while keeping the patient experience professional.
Can we see if the on-call provider read the message?
Yes. TASLinQ tracks who received a message, when they read it, and related actions — including shared on-call visibility so teams aren't left wondering whether the page was seen.
Is TASLinQ HIPAA compliant?
TASLinQ is built for HIPAA-compliant secure messaging, with features such as access controls, automatic message expiration, and a full audit trail for accountability.
How do I add TASLinQ to my ProTel account?
Call 877-939-0990 or request a proposal. We'll explain how TASLinQ fits with your answering and on-call dispatch protocols.
Simplify on-call messaging for your practice.
Ask us about TASLinQ with your ProTel answering account. We'll walk through how messages reach your providers and return a proposal within one business day.
Proposal within 1 business day · Live within 3 business days of signup